Honest Reviews From Our Customers!
Edgewater Pools takes pride in providing superior customer service in all we do, whether we’re designing and constructing a custom pool and spa, building a commercial pool or pool house, renovating or remodeling an existing pool and spa, or providing weekly maintenance and repair services. We value our customers and appreciate hearing from you. Please take a few minutes to read through our client recommendations to see what some of our clients have had to say about their experience with Edgewater Pools.
Complete renovation of vinyl liner pool we inherited with our house when we bought it.
Edgewater was very professional and very knowledgeable…..asked questions that other companies did not ask or notice as potential issues with the renovation project.
They were very patient and worked with me through multiple options and turned our leaking pool into our summer oasis!
They are not the cheapest if comparing prices, but they do things the old fashioned way which is to do the job right!
We have recently completed the construction. Throughout the process we were very impressed. Everyone involved has been top notch – professional, courteous, and great quality. They tied into our existing patio perfectly and the finish workmanship looks superior! So far this has been a great experience and we cannot wait for warmer weather. We’ve already been in the spa and could not be any happier with the size and quality.
Edgewater Pools was a pleasure to work with. The owners and employees are terrific! They definitely have their customers wishes, desires and happiness, as they’re top priority. Beginning with the design phase, they put all of our ideas and their input into their computer program enabling us to really see how it will look. The program shows to scale the pool and house. The next phase was the clearing and digging the spot for the pool, laying the rebar, plumbing etc. The guys doing the work were very fast. Then the finishing of the pool with gunite, tiles, concrete and so on. We choose “Pebble Sheen” for the final coating of the inside of the pool. It looks and feels great! The water tanker showed up when expected and filled the pool up within an hour.
The Edgewater team got all the systems up and running right away and had all the water balanced and ready in no time. They have been very easy to contact with questions and a couple of tweaks with our systems that we asked for. Service has been excellent!
We would recommend Edgewater Pools to anyone thinking of a new or redo of an inground pool.
They did a great job. We ran into some trouble early on with the stability of the ground underneath the pool. They brought in an engineer and came up with a solution. We had questions after the completion of the pool and they were always quick to respond and a couple of times sent someone out. I would recommend them to anyone
Edgewater pools completed a pool, outdoor, living space and detached 2-car garage with workshop, full bath and unfinished 2nd story studio.
My wife and I could not be happier. This was a complicated project and handled ever situation to our satisfaction. Any miscues were addressed immediately. I only mention miscues as the important thing is that any complex project will have some mistakes along the way; the important thing is how well your builder takes care of those issues and Edgewater never shirked or begrudged their responsibility. Edgewater had the feel of a large family as everyone employed was friendly, professional and truly cared about the end result of the project I would highly recommend Edgewater to family and friends.
Edgewater Pools is a fully licensed pool company. They are very professional and go out of their way to make the pool experience a positive one. We had terrific communication throughout the process of our pool installation. They did everything we asked them to do. We passed all our inspections and can’t wait for the warm weather. They are a wonderful company and we would highly recommend them. A+ rating!!!
Edgewater pools delivered an amazing product to us. The pool and spa are beautiful and beyond our thoughts of how good it would all look. We had a very rainy spring but Edgewater stayed in contact with us and worked around the bad weather. Our pool was designed with some tweaks just for us. We were able to choose our tile, pool and spa finishes, and extras with them easily. They were clear on pricing beforehand so there weren’t any surprises for us later. They explained everything very well to us before we started, during and afterwards. The staff was also wonderful to work with throughout the process. We love our pool and we are constantly getting comments from neighbors about how beautiful it is to look at. It’s even more wonderful to use. I wouldn’t hesitate to recommend Edgewater to anyone. Our neighbor built with them after seeing our pool and hearing how well the process went for us. And they are very pleased also. Wonderful!
We went with Edgewater after researching about 10 total companies. The top reason for us choosing them was the quality of work they did to 3 of our neighbors pools as well as price point. Donnie had a vision to regrade our entire backyard we didn’t think about nor any of the other companies to get the pool closer to our back door. My wife drew the concept we wanted on a napkin and Ken came and measured the layout to match exactly and after a few tweaks it ready to be dug. My 5 kids were glued to the windows during July watching the pool construction and enjoyed chatting with the crew while working. These guys worked nonstop and took their breaks and were back at it in the swealtering hot sun going at it not wasting time. Once the digging started everything was like clockwork. It was way ahead of schedule and as long as the rain held off the crew stayed ahead of schedule. Donnie emailed me weekly with updates on what was done and happening that current week. Here we are 6 months after and anytime I have a question about the pumps, lights, cleaning or app that controls everything Donnie responds very quickly even with all the other customers he supports he takes the time to personally call to talk through the answer. We are very satisfied with our pool and so were the 60+ people we have had over for youth functions, birthday parties or family gatherings. Thank you edge water for an awesome product!!!!!
We couldn’t be happier with our pool! Donnie and his team did an incredible job.
We spoke to a number of pool installers before deciding on Edgewater. We felt that the Edgewater representatives added a lot of value by not pushing options that were emphasized by other installers. They directed us toward proven products and materials and provided a number of different designs from which to choose. They were patient. Other installers used the “sign today or lose this incentive” approach. Edgewater was up front with their pricing and encouraged us to check around and compare quality for quality. When doing so, we found there really was a difference in the various proposals and products.
Once the contract was signed, work began right away. We were updated, at least, weekly on what was completed and what would happen next. They did what they said they were going to do when they said they were going to do it – no surprises. There were also no surprises with the billing. They charged exactly what they said and there were no suspicious overruns, like we have seen on so many other projects we have done at the house.
Now that a swimming season has passed, I can say that we would do it all over again and not change a thing. Our backyard is very inviting, no matter the season. Our memories of the process are positive ones and the memories we are making with family and friends with the new pool are just beginning. Thanks, Donnie and team, for a great job!
The pool construction was outstanding. The guys at Edgewater build a great pool. We could be more pleased with the finished result. There were a few issues during the process but Donnie and his team met with me on several occasions and exceeded all of my expectations at the end of the day. There will always be some issues and unknowns that take place during a pool installation. But the mark of a good firm is how they work with you to address any issues that surface. Edgewater seems to want to constantly improve and ultimately the best pool company they can be and it shows.
Their fencing contractor is the best I have ever worked with and did an outstanding job. The concrete decking installation was outstanding (even inspectors made comments in the positive). The pool is efficient, beautiful and is clearly quality work. Everything worked as advertised and we are very happy with our new pool. We had some irrigation issues and I think everyone must always do their homework and ensure that you are covered to deal with issues of this type up front with the pool company as this can be a big issue in the future. Edgewater helped us with this challenge but we did need to bring in a landscaper to address a couple of things we needed.
We are very happy with Edgewater and would recommend them to anyone and already have done so with many friends looking to build a pool in the near future. We also felt we made a good decision going with a salt based system, upgrading the size of the standard deck (huge upfront focus to ensure you have room for patio furniture), adding a jumping rock and widening the standard access point if you expect to have multiple kids accessing the pool simultaneously. We are very happy with all of those decisions and would urge everyone to make the same considerations to match your needs.
They were professional, courteous and a delight to work with. We love our pool and spa and enjoy them year round. They were very helpful the first year as we learned to take care of the pool and have continued to provide excellent customer service.
Edgewater Pools there guys we worked with on our project were amazing! They were professional from start to finish and we could not have been happier. We had an initial meeting to survey the area for the pool to be installed where every step of the upcoming process was explained to us in detail. They gave us an expected timeframe of the building process, and except for a few rain delays, they were on track all the way through. The crews always showed up to work when expected and went above and beyond. We received an email every Friday detailing the progress that was made during the week as well as a schedule for the next week. It was incredibly helpful to know ahead of time when to expect them so I could schedule my own life instead of waiting each day to see if anyone was going to show up to work. (This has, unfortunately been my experience too often in the past with other companies.) When the pool was completed we had a class that explained in detail how to maintain our pool. He was very patient and answered all of my questions no matter how obvious they seemed! We love our new pool, it has been a great experience and we would recommend Edgewater to anyone. Happy Swimming!
Edgewater Pools design and built our beautiful pool and did all the patio and outside kitchen stone work.
We had an excellent experience with Edgewater Pools. Donnie and his crew were extremely knowledgeable throughout the design and selection process, working with us as we modified the design several times to adjust for location and cost. They were creative and honest in helping us design a layout and surrounding patio that blended with our existing house features.
During construction the crew was polite and diligent in all their efforts. We were sent weekly written updates on progress, which was extremely helpful for the weeks when we were out of town – many times Donnie would go out to the house and send pictures so we could see the progress.
The overall experience was great and most importantly we now have a beautiful pool with a surrounding patio and outside kitchen that we have been enjoying with family and friends for several months.
I would HIGHLY recommend Edgewater Pools. They are responsive, perform excellent, high quality work, and customer service is definitely a priority for them.
We had a great experience working with Edgewater. Everyone has been very professional and a lot of fun to work with. I’ve passed the good word along to some friends. I don’t know if you all follow Angie’s List but I posted some feedback out there with only good things to say. I hope this helps in some manner.
Kelly and I are so upset we waited this long to install the pool….Edgewater did EXACTLY what they said they would do….5 days in and out….MY yard was left perfect and jump in pool ready.. I also recommend getting the water brought in thru them… Regrets…..NONE…. Thrilled with the pool and the install.
Frank and Kelly
I know I have told you but I just wanted to reaffirm what a wonderful crew you have working on our pool. They are very polite, respectful, hardworking and professional. I know they do this for a living but this is a one time deal for us and they make us feel they are just as excited to see the finished product as we are. Thanks again for all the hard work thus far we are really glad to be working with you all.
Lynell and Mike
We were so impressed with their integrity and workmanship that we chose Edgewater to build our pool. They are polite and professional. They do what they say they will and stand behind their work. They have a very good reputation in the industry and are well respected.
Bill and Robin
Found these guys online and wondered what they could do for me seeing how I was so far away. They came out and looked at my land and told me exactly what they could do and for what price. Found their price VERY affordable and they start soon. I am hoping for wonderful things from these guys. Very professional and looks like from their photos that they know what they are doing. CANT WAIT!
The amazing thing to us STILL is that they started in 100 degree heat on a Thursday around 10 a.m….. The foreman was SO particular after looking at my manicured yard I was astonished… Well, they dug the hole Thursday, RAINED the next day (Friday) They returned Monday and by Wednesday afternoon we were swimming.. The quality of workmanship, the concrete and follow up are exceptional… I gladly 1000% recommend them to anyone who asks about a pool for there yard !!!
I am very happy with the service that I have received from Edgewater Pools. They have impressed me with their design work as well as their efforts to deliver what they promise. If you live in the Charlotte area, I would highly recommend them.
Our new home had room for a Swimming pool. In Charlotte it gets HOT so I talked my husband into getting one. I found Edgewater Pools not only built but designed the pool for your house. I called them and they came out. They designed the pool to what me and my husband had wanted and started building it! FANTASTIC work beautiful pool. Cant even tell that it wasn’t here before we moved in! I am so glad I called them.
Edgewater Pools offers great customer service with quality work at a very fair price. Their employees are very knowledgeable and professional to deal with. I highly recommend Edgewater Pools for all your pool needs.
MC. Charlotte NC
Shawn Thank you so much Your team was terrific I am very happy!!!!!
Dear Ken, Ann-Marie, and the gang at Edgewater Pool,
Just a quick note from our family to let you know how happy we are with the recent major renovations on our pool. We are very happy not only with the end results, but the communication throughout the process. More importantly, our German shepherd, Justice, is truly thrilled, and the thicker liner you installed gives us much higher confidence when he “dives” in.
Back in May when the major storm deposited giant oaks from our neighbors place throughout our property and into our pool, we questioned whether our oasis would ever feel the same again. Thankfully, with Ken’s help who was extremely patient doing multiple estimates as we obliged our insurance carrier time and again; we are now enjoying the backyard swimming pool we’ve always wanted.
We thank Edgewater for your patience, hard work, and quick installation once we had the insurance kinks worked out. We’re recommending Edgewater to our friends and family and have no hesitation to do so.
Kristin & Forrest M
I just wanted to take a few minutes to let you know how much my son and I are enjoying our new pool! It has been so relaxing to just step out back and enjoy the outside more than ever. I am finally learning how to relax!
Prior to choosing you, I had talked with a handful of your competitors. I learned of you through a friend who was very pleased with the work you had done for her family. She was right with her recommendation. Once I met and talked with you, I was convinced you were the right partnership for my new investment. Being a single mom with a full time job outside the home, I needed to work with someone whom I could trust and who could make it an easy process for me. You did just that. You all took care of everything from the county requirements to the installation to educating me on maintenance and care, and all for an very reasonable and competitive price.
David was also wonderful to work with through the project. He is so detail oriented and on top of all of the installation activities. He really knows his stuff and helped me with ideas about the fence and concrete placement.
In addition to being extremely pleased with the end product, which includes the pool, the fence and the extra patio outdoor living space, I was so relieved at how easy you made the process. And, I was amazed at how quickly things happened. From the point when the digging started, it was only a matter of days before we were swimming.
Thanks to you , I am learning to relax and my son has progressed tremendously with his swimming. We are having so much fun together. And even when the weather cools, and we won’t be in the pool, the extended patio allows for outdoor enjoyment year round.
I have already recommended you to friends and family, and will continue to do so.
Thank you so much!
Thank you for all of your hard work! We absolutely love the pool. Kassidy & Carsten (sp) cannot get enough of it. They would play in it all day if we’d let them… I dare say they would sleep in it if they could. Christina and I are pleased with the way it turned out. Thanks for making it a dream come true. An extra big word of thanks to Shawn for making the buying and decision process easier. When making this type of investment, it can be very stressful, but Shawn helped ease that stress by answering all of my questions and patiently working with me to bring together aspects outside of the actual pool (for example, fencing, landscaping, etc…)
Thanks again. We love our pool. Looking forward to many years of service and pleasure.
Kevin, Christina, Kassidy, Carsten & Shelby
Dear Mr. Todd:
My wife Susan and I wish to thank you for the great job your company did installing our pool. Every concern we had, you handled in a professional and timely manner. Please feel free to use us as a referral or even bringing potential customers to our home.
As an owner of my own business, it’s disheartening how few people value each and every customer. Donnie, you and your company certainly displayed all that and more. We truly look forward to your continued service of our pool and know we are in good hands.
Richard and Susan C.,Fort Mill, SC
Thanks to you & your team for a great job. Your team was quick, professional and most of all courteous and thoughtful. I will recommend you anytime. People can come and look at our pool if that helps.
Dear Edgewater Pools,
Over a month has gone by now since you have finished our inground pool. We have been doing some reflecting on the experience of having Edgewater Pools install our pool. From the first phone call to inquire about wanting a pool installed, we really liked the positive approach you gave us. You made us feel like yes, we can make this happen and in a short time frame.
We scheduled an appointment with Ralph Bottega, the pool designer. During the meeting with Ralph he helped us with our vision and decisions on what we really wanted in a pool, what type and where to locate it. We realized that Ralph had a lot of experience with pool installations. We also realized he was knowledgeable and excited about what we wanted to do, what we could do and how we could get it done. He talked about the Edgewater Team and what a great team they are and the amount of experience they have. He also explained how each team would perform their jobs from the startup until finish. He covered everything we could think of at the time. Then He had the answers to the endless questions we thru at him over the next few days.
After going over all the details and ideas, Ralph put everything together and showed us the designed pictures of the pool right off the back of our house on his Lap Top. He continued to send pictures over the e-mail, as ideas changed. Next came two meetings at Edgewater Pools with the Edgewater Team. Everyone’s input was very helpful. We enjoyed the meetings, gained more knowledge and liked the atmosphere, We liked the pictures we were shown of the pool and the materials that would be used. Then with everything packaged in a contract, we signed the contract. To sum this pool project experience all up, we feel we made a wise choice of having Edgewater Pools install our inground pool. What we received in return is a beautiful, quality constructed inground pool that will be enjoyed for years to come. Before closing I would also like to mention the communications we had with everyone was great, from the management to the field teams.You did what you said you would do, in the time frame of the contract and we are very pleased. The project went very smooth with only a few rain days. I guess the timing was perfect.
Thank You, Edgewater Team, Donny Todd, Shawn,Lee, Ken,Ralph, Ann-Marie and David Todd. Thank all of the field team for us they were great. If I left someone out you know who you are.
John And Barb Hamilton